Terms of service

1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, is exercising their commercial or independent professional activity.

2. Contractual partner, conclusion of contract

The purchase contract is concluded with CBDcielo SL and is reserved exclusively for people who are 18 years of age or older.

By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click on the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.

The sale of products through the website (cbdia.eu) constitutes a distance contract subject to the Royal Decree of December 17, 1999 on electronic contracts and electronic signatures, with which Directive 2000/31 / EC on the protection of confidentiality together with the provisions of Directive 99/93 / EC have been implemented, which correspond to the provisions on distance selling as amended by Directive 97/7 and Article 2 of the Royal Decree.

CBDcielo SL reserves the right to refuse or cancel orders that (I) originate from a user with whom it has an ongoing legal dispute; (II) by a user who has previously violated these General Conditions of Sale and / or the terms and / or conditions of a sales contract with CBDcielo SL; (III) by a user who was involved in fraud of any kind and in particular fraud in connection with credit card payments; (IV) by users who have provided incorrect, incomplete or in any case inaccurate identification data or who have not immediately submitted the documents requested by CBDcielo SL in the further procedure to CBDcielo SL or who have submitted invalid documents.

The customer acknowledges that, by accepting the general conditions of sale, he releases CBDcielo SL from any liability that may arise from the purchase of the product if it violates the law of the country in which the product is sold. The customer is also obliged to find out whether the laws / regulations of his country allow or authorize the purchase of the products offered for sale by CBDcielo SL, since he considers them to be legal. Therefore, the client expressly releases CBDcielo SL from any infringement of the law in relation to the previous point and assumes all responsibility.

3. Contract language, contract text storage
The language available for the conclusion of the contract is German. We save the text of the contract and send you the order details and our terms and conditions by email. You can see the contract text in our customer login.

4. Terms of delivery
We deliver free of charge within the EU from a purchase value of 50 €. The shipping costs for purchases under € 50 are always listed expressly and separately (in euros and including VAT) in the shopping cart before payment.

We only deliver by post. Unfortunately, a self collection of the product is not possible.

If your order includes goods whose sale is subject to age restrictions, we use a reliable process that includes a personal identity and age check to ensure that the customer has reached the required minimum age. The deliverer only hands over the goods after the age check and only to the customer personally.

5. Payment
The following payment methods are generally available in our shop:

Bank Transfer

The proof of purchase is automatically issued with every purchase. When making a first purchase, the buyer will be asked to provide the information for the receipt header. For the issue of the receipt, the information provided by the user, which he declares and guarantees to be true, is binding, undertaking to indemnify and indemnify CBDcielo SL from any damage, including the penalties imposed by the competent authorities, that in the event the non-compliance with the truth of the same can arise.

6. Retention of title
The goods remain our property until full payment. If the user does not pay the total amount due or only partially, the purchase contract is deemed to be terminated. In this case, the user will be informed by CBDcielo SL about the termination of the purchase contract.

7. Warranties and Guarantees
The statutory right to liability for defects applies. Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop. The pictures of the products are for informational purposes only, as the actual color and size may vary.

The products offered on the site are limited in number. Therefore, also due to the possibility that several users buy the same product at the same time, it can happen that the ordered product is no longer available after the order has been transmitted. Therefore, after receiving the order request, CBDcielo SL reserves the right to reconfirm the availability of the items purchased and the validity of the transaction.

In the event that the ordered product is not available, the user will be informed immediately by email. The user therefore has the right to withdraw from the contract immediately. If the user makes use of his right of withdrawal, CBDcielo SL will reimburse the amount paid immediately and in any case within a period of no more than 14 working days from sending the order. The amount of the refund will be communicated to the user by email. This amount will be credited to the same payment method that the user used to make the purchase. Any delay in crediting may depend on the bank, the type of credit card or the payment solution used. This also applies if one of the products is not available in a multiple order.

8. Customer service
The user has the option of emailing customer service for information, complaints or to request support. The email provided for this is: support@cbdia.eu. Customer service will contact the user as soon as possible, but in a maximum of 5 days.

9. Liability
We are always unrestrictedly liable for claims based on damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, body or health,
  • in the event of willful or grossly negligent breach of duty,
  • in the case of guarantee promises, if agreed, or
  • as far as the scope of the product liability law is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected. Otherwise claims for damages are excluded.

Contracts concluded between users of the website and CBDcielo SL are governed by Spanish law. Without prejudice to the application to consumers who are not habitually resident in Spain, the most favorable and mandatory provisions provided by the law of the country in which they are habitually resident, in particular as regards the deadline for exercising the right of withdrawal that Deadline for returning the products in case of exercising this right, the modalities and formalities for notifying them and the legal guarantee of conformity.

10. Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find here https://ec.europa.eu/consumers/odr/.
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Please note that in the case of a consumer / user, the court of the place where the user has chosen his place of residence or domicile is responsible for all disputes in connection with the application, execution and interpretation of these General Conditions of Sale.